Shipping Policy

Shipping Policy

At Octopus Premium Store (A Part of Octopus Printing Enterprises), we strive to provide fast, reliable, and affordable shipping options to ensure our customers receive their orders promptly. This Shipping Policy outlines our shipping procedures, estimated delivery times, and related information.

Scope

This policy applies to all orders placed on our website https://octopuspremiumstore.com/.

Shipping Options

We offer the following shipping options:

1. Standard Shipping: 3-7 business days
2. Express Shipping: 1-3 business days
3. Priority Shipping: same-day or next-day
4. International Shipping: 7-14 business days

Shipping Rates

Shipping rates are calculated based on:

1. Order Weight: Weight range and corresponding rates
2. Order Value: Value range and corresponding rates
3. Destination: Country/region-specific rates

Shipping Carriers

We partner with reputable shipping carriers, including:

1. Ship rocket

Estimated Delivery Times

Estimated delivery times are as follows:

| Standard Shipping | 3-7 business days |

| Express Shipping | 1-3 business days |

| Priority Shipping | same-day or next-day |

| International Shipping | 7-14 business days |

Tracking Information

Customers will receive tracking information on our website https://octopuspremiumstore.com/.

Delivery Areas

We ship to:

1. India
2. International Destinations (subject to additional fees and restrictions)

Shipping Restrictions

We cannot ship to:

1. PO Boxes (except for APO/FPO addresses)
2. Military Bases (except for APO/FPO addresses)
3. Certain International Destinations (due to regulatory restrictions)

Order Processing

Orders are processed:

1. Monday-Friday: 10:00 am- 5:00 pm [India]
2. Excluding Holidays

Cut-off Times

Order cut-off times are:

1. Standard Shipping: 2:00 pm [India]
2. Express Shipping: 4:00 pm [India]

Shipping Exceptions

We are not responsible for shipping delays due to:

1. Inclement Weather
2. Natural Disasters
3. Carrier Errors
4. Customer Error (e.g., incorrect address)

Lost or Damaged Shipments

In case of lost or damaged shipments, please contact our customer service team within 3 days.

Return Shipping

Return shipping is the customer’s responsibility, unless:

1. Error on Our Part: We will provide a prepaid return shipping label.
2. Defective Product: We will provide a prepaid return shipping label.

International Shipping Notes

1. Customs and Duties: Customers are responsible for customs and duties fees.
2. Import Regulations: Customers must comply with import regulations.

Changes to This Policy

We reserve the right to modify or update this policy at any time.

Acceptance

By using our website, customers acknowledge that they have read, understood, and agree to be bound by this Shipping Policy.

Contact Us

For any questions or concerns regarding shipping, please contact our customer service team:

Phone: +91-8010313718

Email: wecare@octopuspremiumstore.com

Live Chat: [live chat link]

Governing Law

This Shipping Policy shall be governed by and construed in accordance with the laws of India.