No products in the cart.
Seller Performance Policy
Seller Performance Policy
Introduction
Octopus Premium Store (A Part of Octopus Printing Enterprises), (“We” or “Us”) operates an e-commerce platform that allows third-party sellers (“Sellers”) to sell their products to customers (“Buyers”). This policy outlines the performance standards and expectations for Sellers.
Performance Metrics
- Order Defect Rate (ODR)
- Cancellation Rate
- Ship-on-Time (SoT) Rate
- Customer Satisfaction (CS) Rate
- Product Quality Score
Performance Standards
- ODR < 2%
- Cancellation Rate < 5%
- SoT Rate > 95%
- CS Rate > 90%
- Product Quality Score > 4/5
Consequences of Non-Compliance
- Warning
- Account Suspension
- Account Termination
- Monetary Damages
Performance Monitoring
- Real-time monitoring
- Regular performance reviews
Improvement Plan
- Identify areas for improvement
- Implement corrective actions
- Monitor progress
Seller Levels
- Bronze (0-49 orders/month)
- Silver (50-499 orders/month)
- Gold (500+ orders/month)
Benefits and Incentives
- Increased visibility
- Priority customer support
- Exclusive marketing opportunities
Penalties for Poor Performance
- Reduced visibility
- Account suspension/termination
Changes to Policy
We reserve the right to modify or update this policy at any time without any prior information or notification.
Acceptance
By selling on our platform, Sellers acknowledge reading, understanding, and agreeing to this policy.
Additional Policies
Please review our additional policies:
– Terms and Conditions
– Privacy Policy
– Shipping Policy
– Intellectual Property Policy
Contact Us
For questions or concerns, please contact our Seller Support Team:
Email: wecare@octopuspremiumstore.com
Phone: +91-8010313718