Introduction

At Octopus Premium Store (A Part of Octopus Printing Enterprises), customer safety is our top priority. This policy outlines our procedures for product recalls.

Recall Notification

1. Immediate notification to affected customers.
2. Notification via email or phone.

Recall Criteria

1. Product defects.
2. Safety hazards.
3. Non-compliance with regulations.

Recall Procedure

1. Identify affected products.
2. Stop sales and shipments.
3. Notify suppliers and manufacturers.

Customer Instructions

1. Discontinue product use.
2. Return product for refund or replacement.
3. Follow provided return shipping instructions.

Refund and Replacement

1. Full refund or store credit.
2. Replacement with identical or similar product.

Recall Timeline

1. Recall initiation within 48 hours.
2. Completion of recall within 15 days.

Regulatory Compliance

1. Compliance with CPSC and FDA guidelines.
2. Cooperation with regulatory agencies.

International Recalls

1. Compliance with local regulations.
2. Notification of international authorities.

Changes to Policy

We reserve the right to modify or update this policy without any prior information or notification.

Contact Us

For questions or concerns, please contact our Customer Service Team.