Product Quality, Packaging and Damage & Loss Policy

Product Quality, Packaging and Damage & Loss Policy

Product Quality Policy

1. Product Standards: Sellers must ensure products meet industry standards.
2. Product Description: Accurately describe products.
3. Defective Products: Replace or refund defective products.

Packaging Policy

1. Secure Packaging: Use sturdy, tamper-evident packaging.
2. Protective Materials: Use protective materials (e.g., bubble wrap).
3. Clear Labelling: Clearly label packages.

Damage & Loss Policy

1. Damage Claims: Report damage claims within 12 hours of returned product.

2 Loss Claims: Report loss claims within 12 hours.

3. Investigation: We investigate damage/loss claims.

Seller Responsibilities

1. Product Inspection: Inspect products before shipping.
2. Proper Packaging: Ensure proper packaging.
3. Timely Shipping: Ship products promptly.

Consequences of Non-Compliance

1. Account Suspension/Termination
2. Monetary Damages
3. Legal Action

Returns & Refunds

1. Return Policy: Sellers must have a return policy.
2. Refund Process: Process refunds promptly.

Additional Requirements

1. Compliance with Laws: Comply with product safety laws.
2. Product Recalls: Cooperate with product recalls.

Changes to Policy

We reserve the right to modify or update this policy at any time without any prior information or notification.

Acceptance

By selling on our platform, Sellers acknowledge reading, understanding, and agreeing to this policy.

Additional Policies

Please review our additional policies:

– Terms and Conditions

– Privacy Policy

– Shipping Policy

– Intellectual Property Policy

Contact Us

For questions or concerns, please contact our Seller Support Team:

Email: wecare@octopuspremiumstore.com

Phone: +91-8010313718