At Octopus Premium Store (A Part of Octopus Printing Enterprises), we strive to provide our customers with the best online shopping experience. However, we understand that sometimes, customers may need to cancel their orders. This Order Cancellation Policy outlines the terms and conditions for cancelling orders on our website of the products under returnable or cancellable products.

Scope

This policy applies to all orders placed on our website, including but not limited to:

– Products purchased through our online store

– Pre-orders

– Backorders

– Gift orders

Cancellation Before Shipping

1. Customers can cancel their orders within 24 hours from the time of placing the order.
2. Orders cancelled before shipping will receive a full Will be credited in bank account
3. Customers will receive an email confirmation of the cancellation.

Cancellation After Shipping

1. Orders cannot be cancelled after shipping.
2. Customers can request a return or exchange within 7 days from the date of delivery.

Refund Policy

1. Refunds will be processed in the original payment method.
2. The refund will be credited to your beneficiary bank account within 7 days
3. Shipping charges will be paid by third party vendor. .
4. Refunds may be delayed due to payment processor or bank delays.

Exceptions

1. Custom-made or personalized products cannot be cancelled or returned.
2. Products on sale or promotion cannot be cancelled or returned.
3. Products damaged during shipping will be replaced or refunded.

Return and Exchange Policy

1. Customers can initiate returns or exchanges within days from the date of delivery.
2. Products must be in their original condition with tags intact.
3. Return shipping costs are the third party vendor’s responsibility.
4. Customers must provide proof of purchase.

Exchange Procedure

1. Contact customer service to initiate an exchange.
2. Provide the reason for exchange and preferred replacement product.
3. Return the original product within 7 days.
4. Replacement product will be shipped within 5-7 business days.

Cancellation Fees

1. No cancelation fees will applicable.

Restocking Fees

1. No Restocking fees will be applicable.

International Orders Cancellation Policy

1. International orders may be subject to additional cancellation fees.
2. Customers are responsible for customs and import duties.

Product-Specific Cancellation Policies

1. Certain products may have unique cancellation policies.
2. These policies will be stated on the product page.

Contact Us

For any questions or concerns regarding order cancellations, returns, or exchanges, please contact our customer service team:

Phone: +91-8010313718

Email: wecare@octopuspremiumstore.com

Governing Law

This Order Cancellation Policy shall be governed by and construed in accordance with the laws of India.

Changes to This Policy

We reserve the right to modify or update this policy at any time without any prior information or notification.

Acceptance

By using our website, customers acknowledge that they have read, understood, and agree to be bound by this Shipping Policy.

Contact Us

For any questions or concerns regarding shipping, please contact our customer service team:

Phone: +91-8010313718

Email: wecare@octopuspremiumstore.com

Governing Law

This Shipping Policy shall be governed by and construed in accordance with the laws of India.