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Customer Care Policy for Customer
Customer Care Policy for Customer
Introduction
At Octopus Premium Store (A Part of Octopus Printing Enterprises), we are committed to providing excellent customer service to ensure a positive shopping experience. This policy outlines our customer service standards and procedures.
Contact Information
– Email: wecare@octopuspremiumstore.com
– Phone: +91-8010313718
– Live Chat: www.octopuspremiumstore.com
Customer Service Hours
– Monday – Saturday: 10:00 am – 06:00 pm
– Saturday – Sunday: 10:00 am – 06:00 pm
Support Channels
– Email Support
– Phone Support
– Live Chat Support
– Social Media Support – Facebook, Instagram, Twitter and Youtube
Response Times
– Email: within 24 hours
– Phone: immediate response during business hours
– Live Chat: within 5 hours response during business hours
Customer Service Standards
- Friendly and courteous communication
- Prompt resolution of issues
- Accurate product information
- Timely order updates
Order-Related Inquiries
- Order status
- Tracking information
- Cancellation/changes
- Returns/refunds
Product-Related Inquiries
- Product information
- Availability
- Pricing
- Recommendations
Payment and Billing
- Payment options
- Billing inquiries
- Refunds/returns
Returns and Refunds
- Return policy
- Refund process
- Exchange procedures
Warranty and Repair
- Warranty information
- Repair procedures
- Replacement policies
Complaint Resolution
- Complaint process
- Resolution timeline
- Escalation procedures
Customer Feedback
- Feedback mechanisms (e.g., surveys, reviews)
- Feedback response process
Language Support
– Hindi
– English
Changes to Policy
We reserve the right to modify or update this policy without any prior information or notification.
Additional Policies
Please review our additional policies:
– Terms and Conditions
– Privacy Policy
– Shipping Policy
– Intellectual Property Policy
Contact Us
For questions or concerns, please contact our Customer Service Team.