Introduction

Octopus Premium Store (A Part of Octopus Printing Enterprises), (“We” or “Us”) operates an e-commerce platform that allows third-party sellers (“Sellers”) to sell their products to customers (“Buyers”). This policy outlines the performance standards and expectations for Sellers.

Performance Metrics

1. Order Defect Rate (ODR)
2. Cancellation Rate
3. Ship-on-Time (SoT) Rate
4. Customer Satisfaction (CS) Rate
5. Product Quality Score

Performance Standards

1. ODR < 2%
2. Cancellation Rate < 5%
3. SoT Rate > 95%
4. CS Rate > 90%
5. Product Quality Score > 4/5

Consequences of Non-Compliance

1. Warning
2. Account Suspension
3. Account Termination
4. Monetary Damages

Performance Monitoring

1. Real-time monitoring
2. Regular performance reviews

Improvement Plan

1. Identify areas for improvement
2. Implement corrective actions
3. Monitor progress

Seller Levels

1. Bronze (0-49 orders/month)
2. Silver (50-499 orders/month)
3. Gold (500+ orders/month)

Benefits and Incentives

1. Increased visibility
2. Priority customer support
3. Exclusive marketing opportunities

Penalties for Poor Performance

1. Reduced visibility
2. Account suspension/termination

Changes to Policy

We reserve the right to modify or update this policy at any time without any prior information or notification.

Acceptance

By selling on our platform, Sellers acknowledge reading, understanding, and agreeing to this policy.

Additional Policies

Please review our additional policies:

– Terms and Conditions

– Privacy Policy

– Shipping Policy

– Intellectual Property Policy

Contact Us

For questions or concerns, please contact our Seller Support Team:

Email: wecare@octopuspremiumstore.com

Phone: +91-8010313718