Introduction

Octopus Premium Store (A Part of Octopus Printing Enterprises), (“We” or “Us”) operates an e-commerce platform that allows third-party sellers (“Sellers”) to sell their products to customers (“Buyers”). This policy outlines the expected standards of behaviour and conduct for Sellers.

Code of Conduct Principles

1. Honesty and Integrity: Conduct business with honesty and integrity.
2. Compliance with Laws: Comply with all applicable laws and regulations.
3. Respect for Customers: Treat customers with respect and professionalism.
4. Product Safety: Ensure products meet safety standards.
5. Intellectual Property: Respect intellectual property rights.

Seller Responsibilities

1. Provide Accurate Information: Provide accurate product information.
2. Maintain Product Quality: Maintain high-quality products.
3. Respond to Customer Inquiries: Respond promptly to customer inquiries.
4. Resolve Disputes: Resolve disputes fairly and promptly.

Prohibited Activities

1. Unfair Business Practices: No unfair business practices.
2. Discrimination: No discrimination against customers.
3. Harassment: No harassment of customers or other Sellers.
4. Spamming: No spamming or unsolicited communications.

Consequences of Non-Compliance

1. Account Suspension/Termination
2. Monetary Damages
3. Legal Action

Reporting Violations

1. Report Violations: Report suspected violations to [reporting email/phone].
2. Investigation: We will investigate reported violations.

Changes to Policy

We reserve the right to modify or update this policy at any time without any prior information or notification.

Acceptance

By selling on our platform, Sellers acknowledge reading, understanding, and agreeing to this policy.

Additional Policies

Please review our additional policies:

– Terms and Conditions

– Privacy Policy

– Shipping Policy

– Return and Refund Policy

– Intellectual Property Policy

Contact Us

For questions or concerns, please contact our Seller Support Team:

Email: wecare@octopuspremiumstore.com

Phone: +91-8010313718