Introduction

At Octopus Premium Store (A Part of Octopus Printing Enterprises), we are committed to providing excellent customer service to ensure a positive shopping experience. This policy outlines our customer service standards and procedures.

Contact Information

– Email: wecare@octopuspremiumstore.com

– Phone: +91-8010313718

Customer Service Hours

– Monday – Saturday: 10:00 am – 06:00 pm

– Saturday – Sunday: 10:00 am – 06:00 pm

Support Channels

– Email Support

– Phone Support

– Live Chat Support

– Social Media Support – Facebook, Instagram, Twitter and Youtube

Response Times

– Email: within 24 hours

– Phone: immediate response during business hours

– Live Chat: within 5 hours response during business hours

Customer Service Standards

1. Friendly and courteous communication
2. Prompt resolution of issues
3. Accurate product information
4. Timely order updates

Order-Related Inquiries

1. Order status
2. Tracking information
3. Cancellation/changes
4. Returns/refunds

Product-Related Inquiries

1. Product information
2. Availability
3. Pricing
4. Recommendations

Payment and Billing

1. Payment options
2. Billing inquiries
3. Refunds/returns

Returns and Refunds

1. Return policy
2. Refund process
3. Exchange procedures

Warranty and Repair

1. Warranty information
2. Repair procedures
3. Replacement policies

Complaint Resolution

1. Complaint process
2. Resolution timeline
3. Escalation procedures

Customer Feedback

1. Feedback mechanisms (e.g., surveys, reviews)
2. Feedback response process

Language Support

– Hindi

– English

Changes to Policy

We reserve the right to modify or update this policy  without any prior information or notification.

Additional Policies

Please review our additional policies:

– Terms and Conditions

– Privacy Policy

– Shipping Policy

– Intellectual Property Policy

Contact Us

For questions or concerns, please contact our Customer Service Team.